Richard P Cfc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Deceptive loan practices

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
This loan is for an rv, not a car loan but since there is no rv category, I listed it under car loans. This "Bank" is about the most inept organization that I have ever had to deal with. Like other review writers on this site, I have had a multitude of problems with them including them not posting checks in a timely manner which allows them to collect more interest on the account. They definitely like to blame the postal service for those delays. My main concern is that when I send my payments, I almost always send an extra $100 that is to be put towards principal only. However, when I get my next months bill, it will state that there is no money due at that time. So, rather than the bill getting paid down, the Bank is hoping that people will not pay that month so that they can get all of the interest. This may or may not be legal but it surely is unethical and deceiving. I would never ever finance anything or have any other dealings through a financial institution such as this. I'd advise anyone not to do business with these people.
View full review
Cons:
  • Unethical loan practices

Preferred solution: Post money to accounts in a timely manner And properly post payments.

User's recommendation: Stay Away From This Organization

shelia G Xza
map-marker Calhoun, Georgia

I had 1443.53 fraudulty taken from my acct has not been put back

customer service center was closed for the day
View full review
Loss:
$1444

Preferred solution: Full refund

Richmond C

Fraud

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I have a fraud issue and i cant get an actual person
View full review
Loss:
$1200
Pros:
  • Wtf is this

Preferred solution: Full refund

Christine B Xvl
map-marker Spring Hill, Florida

Terrible Customer Service Etc,

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I am as disgusted as I can be with this bank. I have had nothing but one issue after the other while simply trying to pay my bill on line.

I can not get information from anyone about anything on the phone either with customer service about my own account. They change the website for on line payments and charge $3.95 to make a payment. Lately I have had to go under "GUEST" to make payments.

I have no access to my account from there with my balance or the payment history.

I absolutely HATE this bank and if I could change the loan to another I would do it in a heartbeat.

Good luck to anyone who gets stuck with them. Especially RV Motorhome purchases.

View full review

Preferred solution: Get a better website. People should be able to access thie information without an act of congres. My issue was NOT RESOLVED. Also, the $3.95 on line paymen service charge should be eliminated. Dont you get enough with the exorbitant interest you charge?

User's recommendation: Dont EVER use this bank

1 comment
Guest

Once you pout your money in their bank, they think it is no longer your money, but their money and if you jump through their hoops, they might let you have some of it. This bank is terrible.

Closing my account due to the on-line site locking me out and customer support wanting every piece of information they could possibly ask for on the phone. Since when did I agree to not have access to my money unless I pass a test ? Done. Closed my account after 16 years.

Total trash bank. Worse that Bank Of America if you can believe that.

Deborah M Lzh
map-marker Buchanan, Georgia

Balance of my bank account

I cant get my balance on my checking account. Im getting rejected.
View full review

Preferred solution: To get my balance on my checking account

Peggy F Jgz
map-marker Douglasville, Georgia

Lost credit card

You can not hear them I have spelled my name 40 times please is there any one that can HELP ME
View full review
Shantee Ztl
map-marker Carrollton, Georgia

Online banking not working

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Talked to customer service and they unlocked it for me. Thank you so much!!!
View full review
Darrell A Mfb

Do not use this bank if you wish to be able to spend your own money

The bank never let's me use my card to pay Bill's over the phone unless I first take off work and go down there to ask for permission to spend my own money. They also love to block my card always on a Sunday once again forcing me to take off work to go down there and fill out paperwork to be able to spend my own money my parents dont even control my money the way this bank does. This bank is a joke.
View full review
Loss:
$500
Cons:
  • Unfair and unethical business
  • Lousy service
Reason of review:
Bad quality

Preferred solution: Full refund

Anonymous
map-marker Houston, Texas

Commercial RE Loan

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Houston. Single tenant building purchase with AA rated tenant on a long term lease. Strong guarantor (very strong). Bank initially quoted a 75% Loan amount (lower than desired, should be 80%, but 75% workable). Then, a month later, just before closing, they came with 50% and a super short amort. Outrageous. Do NOT count on this bank for anything close to competitive or ethical. Shame on them. Going to cost my client over $500,000 in losses. He should sue the bank, hope he does.
View full review
Leisa R Non
map-marker Brandon, Florida

Great Staff. Lousy Sign-on.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
There is never a time when I don't have problems signing onto their business site. Even their temp passwords are not a guarantee that you'll get logged in. It's getting very frustrating & will most likely be a deciding factor to switch banks in the future. I do most of my business banking online.
View full review
Pros:
  • Bank staff in the riverview fl branch are terrific
Cons:
  • Website its outdated and troublesome
Reason of review:
Bad quality
1 comment
Guest

the statement is true

Kevin A Zlo

Misinformation Experts

We had a check deposited by our attorney from a Court. Every day for three weeks we called bank ozk corporate asking when we would have access to our money and every call we were told something different. We were told our deposit would take place by midnight each time we called and it did not happen. We were told by a manager that there is internal chaos with customer service at Little Rock HQ. We are now researching for a new bank as we have lost our confidence in bank ozk. Ps The online service platform in horrible. Bottom line, customer beware! Kev - Dallas, GA
View full review
Anonymous

Bad , service.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Paid our loan off early. Before the payment was due. Never ending billing for interest.By the time you make a payment. They say you still owe
View full review
Reason of review:
Problems with payment
Anonymous

Stay way from ozk

Seeing serveral reveiws saying the same thing... Over charges late fees ect... They actually refunded late fees to me this is how i know they are wrong a bank would never willing credit your account... Theres no telling how much money this scam make for them... Every time i walk in the Columbus, Ga branch its empty... They need scams like this... Beware and please read reviews..
View full review
French F
map-marker Blairsville, Georgia

Unethical and unfair business practices

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I had account compromised. Bank of OZK refused to close account in July.

I sent many requests. Then they sent me bills for over 800 in fees. They settled lawsuits like these in arksasa for 2.75 million.

The branch and regional managers did a poor job with acknowledging the errors and fixing the errors. I am with a much better bank and this bank is not being regulated properly by the Ga Banking commission.

Ga banking commission says they do not regulate bank of OZK. The fdic is the only one that regulates bank of OZK. Although they really do not regulate. Is this real?

How can a bank continue to do these things? With no regulations??

I am interested in joining for a lawsuit in Ga

View full review
Loss:
$910
Pros:
  • That it was in blairsville
Cons:
  • Unfair and unethical business
Reason of review:
Bad quality

Preferred solution: Let the company propose a solution

John C Xek

Charged me for paid off loan from

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Shelby, NC out and about not long ago. Debit card was declined. Checked my balance and it was zero, where there should have been a couple hundred bucks. Upon enquiry, I found that my checking account had been siezed due to a loan they said I owed from years back. I told them it was paid, but it fell on deaf ears. I feel like I was taken advantage of due to my age and health condition. In closing, I paid this debt in a lump sum. It had to have been applied to some other account, because it sure didn't go to mine.
View full review
1 comment
Guest

ozk fell on hard time in 2017 and they looked for ways to get revenue.. That might be one of the reasons several accounts was charged outragous late fee ect..

Crazy the the government allow banks to do these thing...

Serveral major paper and websites talk about how there stock dropped during this time... The internet is your friend